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Contact page for official authority requests

PPRO offers regulated financial services and technical processing solutions to a range of payment service providers and online merchants which allows them to offer that service to their own customers but this does not necessarily mean the underlying business has a contractual relationship with PPRO. 

Please fill in the Official Authority Request Form and send it with your inquiry to authorities@ppro.com.

Please note that this email address is solely to be used for official authority inquiries to PPRO

FAQs

Who is PPRO

PPRO is the collective trading name of PPRO Group which comprises various entities and subsidiaries registered and operating in several different countries. More information about our entities/ subsidiaries can be found here. (add link to https://www.ppro.com/ppro-entities/) Our entities are subject to the applicable laws and regulations of the jurisdiction in which they are located and our clients maintain relationships with one or more of these entities.

What does PPRO do?

In the very simplest form, PPRO is a Payment Service Provider which helps merchants (businesses) in accepting payments. We primarily offer regulated financial services and technical processing solutions to other payment service providers (PSPs) which allows them to offer that service to their own customers (merchants) but this does not necessarily mean the underlying business has a contractual relationship with PPRO. 

Further information about PPRO`s services and products can be found at https://www.ppro.com/.

How can I send an authority request to PPRO?

We recognise the important role we play in detecting and preventing financial crime and protecting individuals and businesses from acts that may compromise the integrity of the financial systems we operate in. 

We are committed to working collectively with industry bodies, law enforcement, regulators, and governments to strengthen the safety of the financial system to protect against consumer harm where possible. To do this, we fully cooperate with officials, where the nature of the request complies with the applicable laws of the country in which PPRO conducts business. However, in some instances, requests must be processed through a compulsory undertaking pursuant upon our Luxembourg entity directly.

Our team will always consider your request and do our best to assist you. To help us help you please contact us by completing the Official Authority Request Form.

Please fill in the relevant fields by providing all available information about the case and send it in an attachment to authorities@ppro.com.

Please note that this email address is solely to be used for official authority inquiries to PPRO.