Contact page for official authority requests
PPRO offers regulated financial services and technical processing solutions to a range of payment service providers and online merchants which allows them to offer that service to their own customers, but this does not necessarily mean the underlying business has a contractual relationship with PPRO.
PPRO is committed to complying with confidentiality and secrecy laws whilst recognising the important role we play in helping law enforcement and other public authorities to detect and prevent financial crime. As such we require authorities to request information via the mutual legal assistance (MLA) mechanisms that exist in the UK and the EU. Full details of this process can be found in the FAQs below.
FAQs
PPRO is the collective trading name of PPRO Group which comprises various entities and subsidiaries registered and operating in several different countries. More information about our entities/ subsidiaries can be found here. (add link to https://www.ppro.com/ppro-entities/) Our entities are subject to the applicable laws and regulations of the jurisdiction in which they are located and our clients maintain relationships with one or more of these entities.
In the very simplest form, PPRO is a Payment Service Provider which helps merchants (businesses) in accepting payments. We primarily offer regulated financial services and technical processing solutions to other payment service providers (PSPs) which allows them to offer that service to their own customers (merchants) but this does not necessarily mean the underlying business has a contractual relationship with PPRO.
Further information about PPRO`s services and products can be found at https://www.ppro.com/.
We recognise the important role we play in detecting and preventing financial crime and protecting individuals and businesses from acts that may compromise the integrity of the financial systems we operate in.
We are committed to working collectively with industry bodies, law enforcement, regulators, and governments to strengthen the safety of the financial system to protect against consumer harm where possible. To do this, we fully cooperate with officials, where the nature of the request complies with the applicable laws of the country in which PPRO conducts business.
As such any request for information must be made through the appropriate Mutual Legal Assistance (MLA) channels; namely via a European Investigation Order addressed to the authorities in Luxembourg (more info here) or under MLA guidelines issued by the Home Office in the UK (more info here).
Requests for information in line with the above process, providing all available information about the case, should be sent by email to authorities@ppro.com.
Please note that this email address is solely to be used for official authority inquiries to PPRO.