Customer Engagement Specialist Spanish

Welcome to the PPRO Group!

PPRO is one of the fastest growing FinTech businesses in Europe, acting as a value-added hub for alternative payment methods servicing Payment Service Providers globally, and offering users and businesses innovative wallet & card payment solutions. PPRO’s products and services span the entire payments value chain, from acquiring through issuing and processing.

PPRO is an FCA-regulated, EU-certified financial institution headquartered in London with offices in several European countries. Our team is a rapidly growing, diverse group of more than 20 nationalities all united in a dynamic culture with a common purpose: to deliver the best possible products and services to our partners and customers. PPRO people are characterised by their desire to succeed, their team spirit, their high energy, their professionalism and their willingness to take on complex challenges and find simple, elegant solutions.

Job description

We’re looking for a Customer Engagement Specialist (Spanish, full time) to strengthen our international customer service team for our fast growing VIABUY Prepaid MasterCard brand. You need to have very good spoken and written language skills (Spanish) and a good command of spoken English. The role reports to the Director CS as well as local management and is located in Sibiu (Romania).

The Role

As a Customer Engagement Specialist Spanish, you work in an international team of specialists to service our Spanish customers through different channels with a fast response time and high quality. You engage on a daily basis with our customers to find the best solution for their requests through different channels and analytical tools.Service orientation and a drive to improve processes through constructive feedback is mandatory.

Key Responsibilities

Skills & Experience



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